In the event of inclement weather, we will do our best to reschedule you for another tour, if possible. If we are unable to reschedule at your convenience, then a full refund will be issued.
Each adventure has a minimum number of guests required for its activation. In the unlikely event that an adventure does not meet that minimum, you will be notified of its cancellation a day in advance and issued a full refund or option to reschedule.
Cancellations made (72) hours in advance will be given a 100% refund.
Cancellations made with less than (48) hours, but more than (24) hours will receive a 50% refund.
Cancellations made less than (24) hours will not be issued a refund.
Cancellations made by the Captain due to weather or mechanical issues will result in a full refund.
No refunds will be issued for no show guests.
Note: For special offers & group bookings, further restrictions apply. Private charter bookings are non-refundable.
Physical Restrictions Policy
Due to the high intensity of this tour; it is not suitable for:
Children under the age of (5)
Persons with back, neck, or heart problems
Persons with extreme mobility restrictions
Persons with severe health issues or any other conditions that may be affected by a high-speed boat ride